No of Vacancies: 1
Experience: 1 year & above
Job Location: Nagpur
Qualification: Any Graduate
Salary: Best in industry
- Providing help and advice to customers using your organisation's products or services;
- Communicating courteously with customers by telephone, email or Chat.
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
- Issuing refunds or compensation to customers;
- Keeping accurate records of discussions or correspondence with customers;
- Handling the backend of the business which includes Order processing, Order cancellations, creating cases, managing different website portals etc.
- Reviewing the cases/scenarios on third party portals/websites and effectively solving them.
- Responsibility for other backend related operations like Image processing, content fixation etc.
- And other duties as defined.
Desired Skills and Experience:
- Excellent communication skills in English.
- Working experience in BPO/KPO/ Call centre would be preferred.
- Must have strong problem solving skills.